It’s no secret that we at London Locomotion enjoy some commuter complaining. It’s a time to revel in our community, to stand arm in arm with our fellow tube-goers (like we have a choice) and say: “Hey TFL, go eff yo’selves!…luv ya really xxx”
But it seems that, when push comes to shove (as it always does), we commuters eschew the official channels of complaint. According to TFL records, they receive very few complaints about the London Underground. Like, very, very few. In fact, 2012 saw just was 2.27 people per 100,000 complaining for the full year. Now, call us crazy – loco even – but this just seems pitiful. Come on, commuters, think about the delays! The smell! The rats! Rise up and complain, for god’s sake!
In the meantime, here’s a pretty graph to show you how ungrumbletastic our community really is. And if that doesn’t stir you, think about this….CYCLISTS moan more than us. And they’re supposed to be hippy happy all the bloody time.
Meanwhile, as a means of inspiration, here are the top reasons for complaint made to TFL about the Tube. ‘Other’ takes the biggest slice. I’m hoping that includes at least one person complaining about the lack of tube-complaining.